Using the eLicensing System

• Your eLicensing Account
  • How do I register to use the online application and licensing services offered by the eLicensing System?
  • Why do I need to create a personal account and sign in to use the eLicensing System?
  • Why does DRE require either a Social Security Number (SSN) or Individual Taxpayer Identification Number (ITIN) to create an eLicensing account?>
  • How do I logon to the eLicensing System?
  • I know I entered my username and password correctly, so why can't I logon?
  • I forgot my username. What do I do now?
  • How can my username already be in use?
  • What if I forget my password?
  • How can I change (or add) my email address?
  • How can I update my user information?
• Licensing Questions
  • What conditions must be met to renew my license online?
  • Are there any advantages to renewing my license online?
  • Is there an additional fee to renew my license online?
  • Why won't the eLicensing System let me renew my license online?
  • Why can't I enter my responsible broker/corporation during my online renewal?
  • What happens if my responsible broker/corporation doesn't certify my affiliation online?
  • Will my current responsible broker/corporation be notified if I change to a different responsible broker/corporation?
  • I've just successfully completed my online license renewal.  When will I receive my license?
  • What happens if I don't complete my online license renewal before midnight of my expiration date?
  • What do I do if I can't finish my renewal transaction?
  • How can I change my mailing address online?
  • How can I change my responsible broker/corporation online?
  • I'm a broker.  How can I change my main office address online?
  • Currently my license status is listed as Licensed NBA.   How can I add my responsible broker/corporation online?
  • What if the eLicensing System is not available?
  • Why does eLicensing print 000-00-0000 as my Social Security Number (SSN) when I print my application?
  • Why do I get a blank page when I try to open my renewal application?
• eLicensing Tips and Techniques
  • Why are the items listed in my "Your Menu Options" different from someone else's in my office?
  • How can I check the status of my eLicensing System transactions?
  • Why don't I receive email notices?
  • Why doesn't anything happen when I click on the Continue or Submit button?
• System Questions
  • How do I use the eLicensing System?
  • Is any online help available?
  • How do I logon to eLicensing if I am an Officer of a Corporation?
  • Why does the system keep saying that the date I entered is in the wrong format?
  • Why won't the system accept my continuing education courses?
  • Why can't I view my online applications created by the system?
  • How can I report an eLicensing problem?
  • How can I find information on the DRE Web site?
  • Why won’t the system accept my pre-licensing/statutory courses?”
• Examination Only Application Questions
  • What education/experience must be met to apply for the real estate examination?
  • Are there any advantages to submitting my examination application online?
  • Is there an additional fee to submit an examination application online?
• Examination/License Application Questions
  • What education/experience must be met to apply for the real estate examination?
  • Are there any advantages to submitting my examination/license application online?
  • Is there an additional fee to submit an examination/license application online?
  • What happens if my prospective responsible broker/corporation doesn't certify my affiliation online by the time I pass my examination?

Paying for eLicensing System Transactions

• What credit cards are accepted?
• Can I use my ATM card to pay for online transactions?
• Can I pay for online transactions with an electronic check?
• Why do I have to leave the eLicensing System site to pay for my online transactions?
• Does DRE keep my credit card information?
• Is using my credit card online safe?
• Why didn't I  receive a receipt for my online payment transaction?

Security

• Is the eLicensing System secure?
• What type of browser do I need?
• What type of connection do I need?
• How do you protect my privacy online?
• How does eLicensing protect confidential information?
• What should I do if I am using a public (or shared) computer to access eLicensing?
• What's wrong with telling someone my eLicensing username and password?
• What else should I do to make sure my online transactions are safe?

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