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I know I entered my username and
password correctly, so why can't I logon?
The most likely cause is that you've
accidentally turned your Caps Lock on.
Usernames and passwords are case sensitive and
must be typed using the correct case. If the Caps
Lock light on your keyboard is on, then press your Caps
Lock key once to turn it off. Type in your username
and password again, then press the Sign In
> button. If you were able to logon to
eLicensing, then turning off the Caps Lock resolved the
problem. However, if you were still unable to
logon, then either your username or password (or both)
are incorrect. You'll need to reset them
before you can logon to the system. To reset your
username and password, click on the link, Forgot your
Username or Password?, on the eLicensing
logon page.
Back to FAQs -
eLicensing System
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