Why didn't I receive a receipt for my online payment transaction?

The list below identifies the most likely reasons why you didn't receive a receipt:

• Error in email address: You may have made an error when typing in your email address when you registered in the eLicensing System.
• No email address on file: You may not have provided your email address when you registered in the eLicensing System.
• Obsolete email address: You may not have updated your user information in the eLicensing System when you changed your email address.
• Problems with your Internet Service Provider (ISP): Your ISP may have been experiencing technical difficulties, which resulted in lost messages for its customers.
• Payment disapproved: A receipt is not generated if your credit or debit card payment is disapproved.