Why didn't I receive a receipt for
my online payment transaction?
The list below identifies the most
likely reasons why you didn't receive a receipt:
Back to FAQs -
- Error in email address: You may have made
an error when typing in your email address when you
registered in the eLicensing System.
- No email address on file: You may not have
provided your email address when you registered in
the eLicensing System.
- Obsolete email address: You may not have
updated your user information in the eLicensing
System when you changed your email address.
- Problems with your Internet Service Provider
(ISP): Your ISP may have been experiencing
technical difficulties, which resulted in lost
messages for its customers.
- Payment disapproved: A receipt is not
generated if your credit or debit card payment is