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 FAQs - Using the eLicensing System

Why don't I receive email notices?

The list below identifies the most likely reasons why you don't receive eLicensing email notices:

  • Error in email address: You may have made an error when typing in your email address when you registered in the eLicensing System.
  • No email address on file: You may not have provided your email address when you registered in the eLicensing System.
  • Obsolete email address: You may not have updated your user information in the eLicensing System when you changed your email address.
  • Problems with your Internet Service Provider (ISP): Your ISP may have been experiencing technical difficulties, which resulted in lost messages for its customers.
  • Transaction does not generate emails:  Email notices are generally sent only on license renewals and changes of employer. Changes of address do not generate an email notice. Duplicate license requests generate an email payment receipt if the correct email address is included at the time of payment.

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