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 FAQs - Using the eLicensing System

How can I report an eLicensing problem?

If you experience a problem using eLicensing, you should:

  • Try again later if the problem was simply that the system was not available.
  • If the problem persists and is not a question of system unavailability, DO NOT JEOPARDIZE your renewal status by waiting to renew past your license expiration date.  Mail in your renewal application and fee or drop it off at any DRE District Office.

You can report problems with the eLicensing System via email at the address below. Please do not use this address to communicate concerns which are not directly related to the eLicensing System.  Those communications should be referred to the DRE District Office nearest you.  When reporting eLicensing problems, please provide a detailed description of the problem, including what you were trying to do when you encountered it, any error messages that were displayed, and the date and time it happened. Please provide your name and daytime phone number, in case we need to contact you for additional information.

Email addresselicensingproblem@dre.ca.gov

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