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 FAQs - Using the eLicensing System

What if the eLicensing System is not available?

Service availability to the eLicensing System is dependent upon many conditions.  As a result, DRE cannot guarantee constant eLicensing System access.

Licensees are strongly cautioned not to postpone the entry of an eLicensing renewal transaction in the event that access to the system may be temporarily unavailable or experiencing slow or interrupted responses.  eLicensing renewal transactions are considered to be late after midnight of the license expiration date, even if the transaction is in process at that time or the system is unavailable.  All eLicensing transactions will be monitored by the timing mechanisms of the eLicensing System and not the licensee's computer.

Conditions that may contribute to service outages include:

  • System downtime for maintenance operations
  • Unavailability of payment processing functions
  • Internet interruptions by the Licensee's Internet service provider (ISP)
  • Slow Internet response times due to peak usage
  • Computer malfunctions or failures
  • Power outages

While most instances of service unavailability are usually brief, extended outages may occur. If this is the case, transactions can be submitted via the mail or in person at any of the DRE District Offices.

Back to FAQs - eLicensing System

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