What if the eLicensing System is not
available?
Service availability to the
eLicensing System is dependent upon many
conditions. As a result, DRE cannot guarantee
constant eLicensing System access.
Licensees are strongly cautioned
not to postpone the entry of an eLicensing renewal
transaction in the event that access to the system may
be temporarily unavailable or experiencing slow or
interrupted responses. eLicensing renewal
transactions are considered to be late after midnight of
the license expiration date, even if the transaction is
in process at that time or the system is
unavailable. All eLicensing transactions will be
monitored by the timing mechanisms of the eLicensing
System and not the licensee's computer.
Conditions that may contribute to
service outages include:
- System downtime for maintenance
operations
- Unavailability of payment
processing functions
- Internet interruptions by the
Licensee's Internet service provider (ISP)
- Slow Internet response times due
to peak usage
- Computer malfunctions or failures
- Power outages
While most instances of service
unavailability are usually brief, extended outages may
occur. If this is the case, transactions can be
submitted via the mail or in person at any of the DRE
District Offices.
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eLicensing System
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