What does case-sensitive mean?

The term, case-sensitive, refers to a computer program's ability to distinguish between uppercase (i.e., capital) letters and lowercase (i.e., small) letters.  This distinction is very important, as it can effect how the program interacts with its users.  For instance, it will treat the password, COMPUTER, differently from the password, computer, or the password, CoMPuTeR.

Your eLicensing password is case-sensitive, meaning that you have to type it in exactly as you did when you first registered.  If you used all uppercase letters, then you'll need to type in your password using all uppercase letters (i.e., with your Caps Lock key on) when you logon to the system.  If you used all lowercase letters, then you'll need to enter it using all lowercase letters (i.e., with your Caps Lock key off).  If you used both upper- and lowercase letters, then you'll need to enter your password using the same combination of cases.