I'm having problems using the eLicensing System.  What can I do?

America Online (AOL) users who experience problems accessing Web sites can improve performance by using a stand-alone browser instead of the standard AOL browser.  Using this separate browser will often resolve many of the problems associated with accessing the Internet through AOL.

To avoid this:

• Logon to AOL as you usually do.
• Minimize the AOL browser window that automatically pops up with your AOL connection.
• Launch the Internet Explorer browser supplied with your AOL software by either double-clicking on the Internet Explorer icon on your desktop or by choosing it from your Programs menu.  (NOTE:  Though the stand-alone browser will be running in a separate window from the AOL browser, it will access the Internet using your AOL connection.)
• Access a specific Web site by typing in the applicable address in the Address Bar.